A signed contract outlining the project will be required for all levels of service, so we both understand our roles, responsibilities and obligations to each other; us (meaning Don’t Believe the Type) and you (the client). A copy will be emailed to you, and once signed, returned to us prior to commencing work. The moment you sign our service agreement and pay a deposit, we will assume that you have read and agreed to our terms and conditions and are ready for our intergalactic journey together! Our mutual service agreement is legally binding, and work will be initiated immediately.
Email is our primary and preferred form of communication. This enables our little robots to effectively and efficiently navigate our intergalactic journey together, as well as provides a point of reference during our agreed project term. Throughout our journey, a phone call or Skype session may be required to move forward with particular project contents. In these cases, we will schedule a brief session with you to discuss the items in question.
The cancellation of scheduled phone or Skype meetings must be done so with a minimum time frame of 24 hours-notice provided. If you fail to cancel within this time frame, or miss a scheduled meeting without prior notice, a one-time fee of $50.00 will apply.
We will provide you with an invoice and appropriate payment details for your project, which will require any deposits we require before commencement of your project.
For projects over $500, a non-refundable deposit of 50% will be due prior to our work commencing. For projects of $500 or less, the entire project cost needs to be paid prior to our work commencing.
Periodic audits carried out by our hard-working robots, may reveal previous billing discrepancies or errors. If this situation arises, we are entitled to void or recall incorrect invoices and statements, and bill for any monies due on an account.
Monthly retainers provide ongoing support for the number of days set forth in our service agreement. Retainers come at a minimum of 3 months commitment and a minimum retainer booking of 2 days per month is required.
Retainer fees are an upfront payment, required in full in and due on or before the 1st of each month. Upon receiving this payment, our robot accountants will issue you with an invoice/receipt for your books and the commencement of tasks will ensue.
To ensure a successful, intergalactic journey together, we will go through a briefing process to discuss your needs. We will ask you all the details required for your project and clarify any questions you may have. We may record this briefing session (not because our robots are secretly working with intelligence agencies) so we can ensure the successful completion of your project and the adherence of the terms of our project service agreement.
Depending on the services you require, we may need access to your existing online presence, including Social Media accounts, websites, or other relevant documentation, to set up the pillars of your project. Rest assured, our robots are renowned for their confidentiality and all personal information and account details will be kept strictly confidential in the Don’t Believe the Type vault.
We love our diverse array of clients who present us with their incredible ideas, prolific passion and insane inventions. However, in order for us to launch your own passions and ideas in a successful and upward trajectory, it is paramount you have a very clear and documented idea of your business and the direction you would like it to head. This documentation can be presented to us in the form of a formal business plan, documented ideas, underdeveloped sketches or any other written proof of your concept.
When we embark on an intergalactic journey with you, we promise celestial endeavours to successfully locate new solar systems for your project, and we expect this effort to be mutually reciprocated by you in prioritising our collaboration and being organised, reliable and pro-active throughout our journey together.
It is our mission to use a database of extensive skills and stellar experience to provide you with the services set forth in our service agreement. As the project owner, it is your mission to understand why you are engaging us in the first place, to have an outline of your business idea and the understanding that you need to dedicate time and effort to work with us to further develop your ideas.
In the case you have not yet reached a development stage and are currently forming concepts and a clear idea path (aka no proof of concept), we require you to initially commit to a development package aimed to support and define a clear idea, project and project path, before we launch into the second phase (developing your business further and building up on that foundation).
SCOPE AND QUOTATION.
After the pre-project phase, we will provide you with an outlined brief, suggestions and a quotation on your project requirements. Quotations are based on the scope given at the time of our pre-project consultation and will generally contain the areas you require support for and the approach we put forward to reach your goals. The quotation will be valid for 14 days.
Any modification to the original scope submitted with the quotation brief, will render the quotation as invalid and additional fees may apply to cover time and expenses. A new quotation will be provided, requiring approval and payment of a revised deposit invoice before work can proceed. Therefore, it is imperative that you read and understand our quotation thoroughly and clarify any uncertain areas or black holes before you pay your deposit invoice.
Your quotation includes revisions that are based on the scope of your project. The number of revisions allocated are outlined in your service agreement which you have approved via signature and payment of your deposit. Any additional revisions will be charged as per the rate set forth in our service agreement.
Written approval of our quotation is a must. Unless this has occurred, the project quotation is assumed ‘not accepted’.
After examining your project’s requirements, we craft a quotation that suits your specific needs. The elements contained in this quotation include our professional suggestions on what would benefit you most and assist you in the launch and successful forward trajectory of your project. Any modifications, changes and/or additions to the original scope will come at an extra charge and we will notify you via email of the cost and work required to implement your changes. For changes to take place, we require you to respond to this email in writing.
Thus, to avoid extra charges, please include all your ideas prior to paying your deposit. Just think, the money you save by being organised could go towards a new system database, a larger spacecraft or more robot networking time – all stellar improvements to further the successful launch and flight of your project!
We believe in transparent work styles and reliable communication. As soon as our pre-project efforts are finalised and our service agreement is signed, we will schedule in your project, letting you know in advance when we will start sprinkling our stardust, when you can expect first drafts and when your project will be completed.
The success of your project and our galactic journey with you, can only be guaranteed if both parties commit to reliable, clear and timely feedback and timelines as set forth in our service agreement. This also includes brief receipt of communication via email.
We schedule most of our work ahead to ensure that the nuts and bolts of our robot headquarters and its varied missions, remain intact and working to the highest standard, which also means we rarely accept last-minute jobs. If in the rare case we do accept a last-minute task or project, it will come at an extra charge.
If you have a retainer with us, we will schedule in a day of your choice and dedicate all our fuzzy and warm robot love just to you! All material required to proceed with work scheduled on your nominated day, will need to reach our headquarters by 12pm, two days prior to our scheduled day, so we can review the material provided and contact you in case we have any questions. In the case of extra-terrestrial emergencies and you need to change your scheduled day, we need to know ASAP to see if we can allocate another slot in that month. If you choose not to use your day in a month and we cannot roll it over as a one-off, you will unfortunately forego your day.
Here at Don’t Believe the Type, we are a professional team with a strong work-ethic, we are considerate of your time and budget and love to share our vast experience and versatile skills with you. While we aim to catapult you to the stars and assist you in launching, networking and succeeding in previously unexplored universes, we cannot guarantee the success of your business as many other outside factors may impact on this.
What we know for sure is that it is important to us that your experience with Don’t Believe the Type is positive and that you enjoy our intergalactic journey together. Our little robots work tirelessly and creatively to ensure that the path we set you on will inspire and motivate you to grow towards your full potential and build a business that is successful, colourful, fun and ethical.
We do this best by conversing and making decisions with one point of contact for your project. This can be yourself or a person you nominate within your business. It is your or the nominated person’s responsibility to delegate tasks and organise content required, so it can be submitted as a completed item which has already received your feedback. For us to implement your project professionally and with the best chance or outset for success, we need unified and singular feedback in our timeline cycles to avoid unnecessary errors and workload.
You accept that you are not my sole client and that you will honour the terms and conditions of our collaboration for us to ensure a fruitful and positive business relationship. We will respond to all questions or emails within a 24 hour-period and we do not work on evenings, weekends or public holidays.
MATERIALS & INFORMATION.
It is your responsibility to provide all content, outlines, photos, product images, etc. necessary for any special projects, unless discussed otherwise. Content required for the implementation of strategies and tasks set forth in our service agreement, will be planned accordingly and need to be provided at the agreed submission date nominated in our project timeline. Content not received at the agreed submission date, will miss the implementation shuttle and will not be included. Content provided too late will be reviewed by our robots and considered for the next implementation cycle.
Content and source material must be complete, clear and legible. You are responsible for furnishing all pertinent microorganism information and for providing accurate, truthful and complete information necessary for us to perform or complete the contracted services or project. We are not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information provided by you.
You are responsible to cover expenses required for your project. This may include particular supplies required for project implementation, courier space travel services, online fees, software and/or physical media. We will forward the costs and invoices to you to make direct and immediate payment. This allows you to keep track of additional costs and will be handy comes tax-time.
We offer no on-site visits and scheduled phone and/or Skype meetings are kept to a minimum to enable the release of our robotic superpowers, resulting in an optimised energy output.
COMPLETION AND DELIVERY.
Completed projects are delivered via email, cloud storage/exchange or other means as required by you. You are responsible and will be billed for all shipping and handling costs.
You assume full responsibility for acceptance of work or services performed and agreed upon, as well as final proofing and accuracy. Although we aim to provide accurate services, robotic errors can occur, and we are not responsible for errors or omissions not reported by you. All errors must be reported within 5 days of delivery, or work will be considered accepted. All errors reported within 5 days will be corrected at no additional charge, unless you require amendments not included in the original project brief. Additional fees may apply, if reported after 5 days.
We expect you to be a stellar, reliable and responsible business person with your financials in order. By entering a service agreement with us and accepting our quotation, you take full responsibility for any unpaid invoices that may occur. And the wrath our deadline-driven and reliable robots may release on you!
If payment is not received by the 2nd, this responsibility will reflect in a 10% interest fee per day on your overdue account.
If payment is not received by the 16th of the month, a 20% invoice late fee will be charged. Any late payments beyond this and debt collectors will be employed which will also be at your cost.
Payment not received by due date will also result in work cessation and we even go so far that we reserve the right to refuse completion or delivery of work until past due balances are paid. All material or property belonging to you, as well as work performed, may be retained as security until all just claims against clients are satisfied.
Please pay your invoices on time and we will be able to have a bright and successful space adventure ahead!
We understand that despite best intentions, some collaborations may simply ‘not be a good fit’ for various reasons. We have not had to end an intergalactic journey prematurely yet, but if, at any time, you wish to terminate our service agreement, we will bill you for work undertaken at that time. Please remember, your deposit is non-refundable and will go towards filling the hole in our universe. We will superspeed any material or work to your new provider of choice to make sure that your transition will be smooth and starlit.
If you terminate a retainer agreement prematurely, we require payment of all work completed plus 50% of the retainer that remains.
We reserve the right to increase fees annually but will give a 60-day notice prior to any such increase. Fee increases will take effect 60 days following the date of notice and are not negotiable. At such time you are free to decide to continue receiving our services at the new rate or to void existing agreements.
Payment can be made via Direct Debit or PayPal. PayPal payments incur a surcharge of 2.6% + fixed fee for national or a 3.6% + fixed fee surcharge for international payments: https://www.paypal.com/au/webapps/mpp/paypal-seller-fees
It is your responsibility to secure your trademark, IP and making sure that your idea is not someone else’s. Accidentally or intentionally. If you turn out to be a critter from an invading galaxy population who likes to play with someone else’s lawful property, we cannot be held responsible for this! And if someone decides to sue you due to a breach, you agree to indemnify our robots from all legal fees, claims, costs and expenses.
Some of our service categories are difficult to predict as they are changing daily. However, our robots do their utmost to keep up-to-date with practices, monitor trends and upskill regularly. Online marketing and Social Media in particular require time, commitment and consistency to show favourable results. If you can accept this fact and allow us to do what we do best, we are able to apply our superpower magic.
Until all interplanetary monies are paid by you, copyright for any work provided will remain with us. This protects us from you running off to brighter solar systems and using our content and work without paid permission. As soon as your bill is paid and our work is your property, you are free to edit, hack or tear your content apart!
Any change to our content/work that impacts on conversion or success rates, you acknowledge is a result of these changes and we will not be held accountable for these changes and results due to the alteration of our finished product.
It is our responsibility and solemn promise, not to share your ideas and content with a competitors or intergalactic enemies! This being said, the knowledge and experience we gain throughout our collaboration is classified as industry-specific.
We take your confidentiality seriously and every signed service agreement contains a confidentiality clause. Our robots shall not release any private information to third parties, unless required by law. Material provided will be returned to you upon completion of work and payment is received. A copy of completed work will be saved for a period of six (6) months for future reference. After this time, it will be deleted, unless requested otherwise.
Are you ready to embark on an intergalactic journey to the stars?!